Third-Party Apps for Brand-Customer Interaction, Smith Expert Gives Pros and Cons

Convenience is invaluable for both sides in business-customer interaction. Thus, companies increasingly are integrating live chat and messaging – an advancement from voice and email – into the customer service channel mix. Third-party apps facilitate and fuel this trend. “The top three apps (WhatsApp, WeChat and Facebook Messenger) each have more than one billion active daily users, making them seemingly indispensable for brands to engage with their customers," says Bo “Bobby” Zhou, associate professor of marketing at the University of Maryland’s Robert H. Smith School of Business.

The New Way To Buy: Shoppable TV

In the mood to indulge in some retail therapy? Take a seat on the couch. See a mixer that you like in the "Great British Baking Show" or a favorable shade of lipstick on an actress? Shoppable TV is here to put those products in the hands of consumers. The latest marketing method to hit the small screens, shoppable TV offers viewers a fully interactive and seamless purchase experience that happens while they’re watching their favorite shows.

Marketing Science Institute Names Zhou Young Scholar

The Marketing Science Institute (MSI) has named Bobby Zhou, assistant professor of marketing at the University of Maryland's Robert H. Smith School of Business, as a member of its 2019 Class of Young Scholars. The program recognizes remarkable marketing scholars that the organization believes will be the leaders of the next generation of marketing academics.

Who Wins With Sponsored Content Advertising?

Media platforms fiercely competing with other outlets for ad dollars should be cautious when evaluating the profitability of this new ad format, finds new research.

YY Live Is No Luckin

Is YY Live a strong buy? Or is it, as Muddy Waters short-selling research firm asserts, a live-streaming service full of bots and 'sham transactions'? Why YY Live is better positioned than Luckin was, in the face of Muddy Waters' fraud allegations.

The Expanding Dominion of Alipay

Cash may be king in much of the world, but in China, Alipay wears the crown.

Standing Out On Streaming’s Crowded Stage

How many streaming entertainment options are too many? A new study examines what industry leaders must do to hold the spotlight.

How Apple and Disney Are Shaking Up Streaming

Disney+ and Apple TV+ are here, and the hotly anticipated – and attractively priced – streaming services are stirring some questions in the increasingly crowded on-demand entertainment industry.

When Regret is a Good Thing

Regret is usually thought of as a bad thing, but new research identifies conditions when it can benefit companies as well as consumers.

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